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Help When You Just Can’t Get to the Library

Did you know that if you need reference help and you can’t get to the library, you can contact a reference librarian by phone, email (Ask a Librarian), instant message (IM), and now even by text message (SMS)?

If you need help you can call a reference librarian by phone at 442-3691. The reference librarian on duty will answer your call, or if there is no one available feel free to leave a voice mail which includes your telephone number. Dewey’s Reference Desk is staffed:

Monday - Thursday: 10am - 8pm
Friday: 10am - 5pm
Saturday: 12pm - 5pm
Sunday: 1pm - 7pm

Instant Messaging is available through Meebo – you do not need to download any IM programs to send us an IM. Simply access the Contact Us page http://library.albany.edu/contactus.htm . Please remember to keep your browser window open until you receive a response from the librarian.

You can now send us a text message by dialing 265010 and then beginning your message with ualibraries: (include the colon). Text us if you need a short, factual answer to a question. You can text message or IM a question to a reference librarian during the following hours:

Monday – Thursday: 10am - 9pm
Friday: 10am - 4pm
Saturday: 1pm - 5pm
Sunday: 1pm - 9pm

E-mail us if you have a more in depth question or if it is not essential for us to answer you right away. We strive to answer all e-mail questions within 24 hours.

Of course, when you are able to come to the library, we are also happy to help you in person – drop by during reference hours, or call us (442-3691) to make an appointment!