University at Albany
NEWS RELEASE • FOR IMMEDIATE RELEASE
August 28, 2014
Contacts: Carol Lee Anderson, email@example.com, (518) 442-3546. Or Catherine Dwyer, firstname.lastname@example.org, (518) 442-3549.
University Libraries Extend Online Research Assistance to 24/7
UAlbany’s University Libraries have extended the hours of their online research service to 24 hours a day, 7 days a week, 365 days a year. Called Ask Us 24/7, this free, online “virtual reference desk” is now available to UAlbany students, faculty and staff all the time. Professional reference librarians supply authoritative answers to such questions as “How do I prep for the GRE?” to “Where can I find statistics on employment?”
“The University Libraries have already been providing text and chat reference services during the hours when our Reference Desks have been open--over 80 hours a week. With Ask Us 24/7, UAlbany students, faculty and staff now have access to research assistance every hour of the day and night.” said Debora Cheney, Associate Director for Public Services. “Faculty, students, and staff can simply visit our website at library.albany.edu/help/im to chat with a librarian -- 24/7 -- to get their research and reference questions answered.”
To access the Ask Us 24/7 service, visit library.albany.edu/help/im or click the gold-colored Ask Us! icon on any page of the University Libraries’ website.
URL for where this news release/information brief can be accessed on the library’s website.
“Ask Us 24/7 is free and available anytime when conducting research or using our website,” said Catherine M. Dwyer, Head of Reference Services.
Around-the-clock staffing for the Ask Us 24/7 will be provided by UAlbany reference librarians, as well as by professional reference librarians from across New York State and across the country.
Ask Us 24/7 is managed by the Western New York Library Resources Council (WNYLRC), a non-profit consortium of 90 member libraries and library systems serving Cattaraugus, Chautauqua, Erie, Genesee, Niagara, and Orleans counties. It is supported by WNYLRC and contributions from participating libraries. UAlbany’s participation is supported by our membership in CDLC, the Capital District Library Council.
Ask Us 24/7 is just one of the digital information services available from the UAlbany University Libraries, which includes a rich array of authoritative online resources including access to a large number of ebooks and ejournals. Visit library.albany.edu/db/ to start exploring the wealth of incredible resources the University Libraries acquires and provides to the UAlbany community.