Ms. Winifred Kutchukian is a part-time instructional support assistant
assigned to the University Libraries¹ interlibrary borrowing unit where she
provides critical service in coordinating and processing a very large volume
of requests for research materials not available in the University¹s
collection. Winnie is an alumna of UAlbany, and throughout her 18 years with
the Libraries she has served in a variety of roles and functions. Her
colleagues know her as a very dedicated and thoughtful professional who has
well developed customer services abilities and a broad knowledge of
interlibrary loan trends and issues. She works to find solutions, resolve
issues, and strengthen the ability of the Libraries to achieve excellence in
interlibrary loan operations. Her many suggestions for expediting
interlibrary loan requests have enabled the Libraries truly to put global
resources within easy reach of students and faculty in a timely and
expeditious manner. The high quality of her work has directly enhanced the
Libraries reputation for service and as one of the top 100 research
libraries in the U.S. In addition to her notable performance in her core
assignment, Ms. Kutchukian is valued for her service on many committees,
task forces, and special project initiatives. Her talents have particularly
benefited the Libraries Diversity Committee. We take great pride in
recognizing Ms. Winifred Kutchukian as an exemplary member of the
professional staff and one of the 2009 recipients of the President¹s Award
for Excellence in Professional Service.