University Library Reference

Who to call when there is a problem with the SUNYCard terminal:
• Library Accounting (Primary: Judy 2-3571)
• Library Budget Officer (Backup: Brian 2-3545)

Time periods when Library Accounting staff are and are not available to assist with problems:
• 7:30 – 3:00 PM Call Library Accounting or Brian for assistance
• 3:00 – 5:00 PM Call Library Budget Officer
• Evenings after 5PM and weekends, Library Accounting staff are not available

Keys to open the SUNYCard terminal are located:
• The key for the Main Library is stored in Circulation’s safe

How to unlock and open the terminal:
• Use key stored in Circulation’s safe to unlock
• Spin handle counter clockwise to open

How to properly “turn on” or “turn off” the unit:
• Obtain the key from the safe
• Unlock and open the terminal
• Turn the power switch to the appropriate position (located in lower left hand corner inside the SUNYCard terminal
• Close and Lock the SUNYCard terminal
• Return the key to the safe

How to clear a “card jam”:
• Obtain the key from the safe
• Unlock and open the SUNYCard terminal
• Use wooden stick to gently push card out
• Reach around to front of machine to pull the card out
• Close and Lock the SUNYCard terminal
• Return the key to the safe

How to “restart” the SUNYCard terminal:
• Obtain the key from the safe
• Unlock and open the SUNYCard terminal
• Turn the power switch to the “off” position
• Wait 15 seconds
• Turn the power switch to the “on” position
• Wait until you successfully get the message “Welcome to the SUNYCard Terminal”, this takes approximately 2 minutes to appear
• Close and Lock the SUNYCard terminal
• Return the key to the safe

How to “reset” the terminal server (little white box located behind the SUNYCard terminal)
• Reach behind the SUNYCard terminal and locate the little white box with lights
• Unplug the black “power” cord from the white box
• Wait 15 seconds
• Plug power cord back in
• Terminal server automatically “resets” itself in about 1 minute

Replace the receipt paper
• Extra rolls of receipt paper are located inside the SUNYCard terminal
• Obtain the key from the safe
• Unlock and open the SUNYCard terminal
• Remove the old roll of paper by lifting straight up
• Slide the holder out of the old roll
• Install the new roll gently into the cradle
• Holder should have wide (washer like) piece on the right
• When properly installed the wide (washer like) section of the holder should be located between the paper roll and the metal cradle that holds the paper
• Feed the end of the new roll into the printer (should feed into it automatically)
• Close and Lock the SUNYCard terminal
• Return the key to the safe

When students have a problem with the balance or transaction history on their SUNYCard:
• Please send them directly to the SUNYCard office for assistance
• SUNYCard office is located in the campus center B52
• Library Accounting can not assist with problems with their balance
• They can obtain a detailed report of activity on the card from the SUNYCard office

Posted by Cathy Dwyer at 12:49 PM | Permalink

Be sure to make use of our EndNote support site, Using EndNote.

This site explains how to use EndNote, and also offers downloadable filters and connection files for several of our databases, including Minerva. The site was created by our former Web Specialist, Eric Dombrowski.

Posted by at 08:38 AM | Permalink

http://jhenning.law.uvic.ca/

cathy

Posted by Cathy Dwyer at 01:17 PM | Permalink

Intersession: May 19 - 29
Mon - Fri 8 am - 5 pm
Sat - Sun CLOSED
EXCEPTION:
Mon, May 29 Memorial Day CLOSED

May 30 - Aug 18
Mon - Thu 8 am - 10 pm
Fri 8 am - 5 pm
Sat 9 am - 5 pm
Sun Noon - 7 pm
EXCEPTION:
Tue July 4 CLOSED

Intersession: Aug 19 - Sept 4
Mon - Fri 8 am - 5 pm
Sat - Sun CLOSED
EXCEPTION:
Mon, Sept 4 Labor Day Noon - 5 pm at University Library only - LIBRARY PALOOZA

Dewey and Science for intersession are same as ULIB

For summer sessions: May 30-Aug 18
Dewey is Monday-Thurs 8am-8pm
Friday 8am-5pm
Saturday CLOSED
Sunday noon-5pm (we have been open till 7pm but
The last two summers have been
deadly quiet)
Exception: Tues. July 4 CLOSED

Intersession: Aug 19-September 5
Both Dewey and Science same as ULIB except CLOSED on Labor Day,Sept 4

Posted by Cathy Dwyer at 01:09 PM | Permalink

Hi all,

American Statistics Digital is now available on the database finder (and soon to be in Minerva). It contains full text PDF access to all of the American Statistics Index documents from 2003 forward!

In addition:

ASI abstracts and indexes from 1973 to present

Basic and Research edition tables (which contain not only the ASI documents but selected full text of titles from IIS and SRI as well)

It is pretty neat and chock full of cool government documents stuff.

Thus spoke the documents librarian.

Enjoy.

Cathy

Posted by Cathy Dwyer at 01:07 PM | Permalink

Troubleshooting reports of authentication problems
to MyMinerva or databases off-campus

1. Verify that the user knows their NetID/UNIX cluster password combination:

a. Ask the user to go to webmail.albany.edu and to enter their username/password combination. If the user cannot log in, then the combination is incorrect and they must request a reset. [Go to the About the Libraries page, click on NetIDs link, and see the link under “Forgot your UNIX cluster password…?”.]

b.If the user is a courtesy borrower, then:
i. They do not have access to databases remotely.
ii. To access MyMinerva, they must use their barcode/verification code combination instead of NetID/password. Contact Circulation at 442-3569 to get a verification code (re)assigned.

2. If the user can access Webmail but cannot get access to MyMinerva or databases off-campus, then assume it is a problem with their circulation record. Please ask the user to contact Brenda Hazard by phone (442-3578) or by email (bhazard@uamail.albany.edu). Do not automatically refer the user to ITS since they cannot resolve these problems.
a. The user’s NetID may be missing from their patron record. This commonly occurs if the circulation record was created manually by library staff.
b. Their borrowing eligibility may have expired.
c. They may owe fines in excess of $10 ($3 for courtesy borrowers). This affects access only.

3. Complex problems will be resolved through collaboration with Library Systems, the web administrator, and/or ITS.

Thanks.
Brenda
Feb 21, 2006

Posted by Cathy Dwyer at 01:03 PM | Permalink

An EZproxy Troubleshooting Flowchart is available on the Staff Intranet. The flowchart will help you to analyze problems reported about off-campus access to library resources and to come up with solutions.

Follow this link to the EZproxy Troubleshooting Flowchart.

Posted by at 08:17 AM | Permalink

All,

This morning, Vicki removed close to 2000 patron records from the proxy authentication file. These patrons were input manually (I'll spare you the technical details) in November 2004 to ensure a smooth transition for authentication right after we migrated to ALEPH. These records were inadvertantly left in the file so we have been providing access beyond the date when access should have terminated. Those removed are no longer active employees nor students. You may get calls requesting assistance from some of those users who just lost access. You may refer these callers to me and I will verify their status and explain why access was terminated.

Brenda

Posted by Jane Kessler at 12:38 PM | Permalink

There have been students from a graduate level class who are looking for something very specific, but they have very little citation information from the instructor on what to look at. After a lot of work with a student in the class, I determined that they are looking for the Surrogate’s Court Procedure Act, which happens to be in McKinney’s Consolidated Laws of New York, Book 58A (in Reference University Library / Law: KFN 5030 M34). I set these aside at Reference yesterday, but they may have been put back on the shelf by now. The students know what to do with it once they have it in front of them. I’m not sure if the assignment is finished yet or not, but this is a heads up for those of you who may not be able to interpret what the students really need, if they still need it.

Posted by Daryl Bullis at 01:57 PM | Permalink

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Posted by Carol Anderson at 02:00 PM | Permalink