Interlibrary Loan Office: UL 110 Email: libill@albany.edu
Hours: Mon – Fri 10:00am – 4:30pm ILL webpage: http://library.albany.edu/ill/
Phone: 442-3613
UA Delivery webpage: http://library.albany.edu/about/delivery.html
Note: There is no UA Delivery Department (this service is provided by people from multiple departments in all three libraries). All UA Delivery questions can be directed to the Interlibrary Loan Department or the Dewey Reference Desk (442-3691).
Patrons Eligible for Interlibrary Loan/UA Delivery Services:
• Currently enrolled students (undergraduate and graduate)
• Currently employed Faculty and Staff
• Retired Faculty
Patrons NOT Eligible for Interlibrary Loan/UA Delivery Services:
• UAlbany alumni
• Students, Faculty, and Staff from other SUNY institutions
• The general public
• If these patrons need interlibrary loan services, they must go to the institution they are affiliated with or their local public library.
ILLiad:
• All Interlibrary Loan and UA Delivery requests must be submitted through ILLiad (we do not take requests over the phone or via email)
ILLiad logon page: https://illiad.albany.edu/illiad/
• All patrons must create an ILLiad account before placing any requests (patrons must use their NetID as their ILLiad username – note that an ILLiad account is separate from their MyUAlbany account).
First Time Users Link: https://illiad.albany.edu/illiad/FirstTime.html
The registration form can be accessed by clicking on the “First Time Users Click Here” button at the bottom of the page.
• Patrons can edit their ILLiad profiles (change contact information, delivery options, ect.) by logging into ILLiad and clicking on the “Edit Profile” link (lower left corner of the page).
• Patrons who have forgotten their passwords can reset their passwords by clicking on the “Forgot Password?” link on the ILLiad Logon page.
Submitting Requests Directly from a Database:
• Patrons can submit Interlibrary Loan requests directly from many of our online databases by clicking on the “Find It” button and then clicking on the “Request Interlibrary Loan” link. Once the patron logs in to ILLiad, the appropriate Interlibrary Loan request form will be filled in. All the patron has to do is hit the submit button.
• When clicking the “Find It” button, you will also see a link that says “Request UA Delivery Service.” This link will take you to the UA Delivery request form, but it will not fill the form in automatically.
Electronic Delivery via ILLiad:
• Patrons can chose to have their Interlibrary Loan articles sent to them electronically.
• All UA Delivery articles are sent electronically.
• All articles are delivered in pdf format and can be retrieved by logging in to ILLiad and clicking on the “Electronic Delivery Pick Up” link.
• We do not deliver articles via email.
Interlibrary Loan Policies:
• Our Interlibrary Loan department borrows from libraries throughout the United States, select libraries in other countries, and commercial document providers.
• Patrons are allowed to request any item that is not currently available at the University Libraries except textbooks.
• There is no official limit on the types or materials (other than textbooks) that can be requested or the number of requests that can be submitted, although we try to discourage patrons from submitting large numbers of requests at the same time or requesting materials that are not related to their research or coursework.
• The amount of time it takes to fill a request can vary widely, but our average turnaround time this past semester was 4.3 days for articles and 12.3 days for books.
• Items that are difficult to obtain include audio/visual materials, books published within the past year, books published before 1900, and items that are typically non-circulating (reference books, rare books, archival material not available on microfilm, ect.)
• Loan periods are set by the lending library and can thus vary, but the typical loan period is four weeks with one four week renewal.
• Patrons can renew Interlibrary Loan items through ILLiad by logging in and clicking on the “Renew Items” link. Patrons cannot renew overdue items through ILLiad (they must contact the Interlibrary Loan office).
• Borrowed materials (books, microfilm, audio/visual, ect.) can be delivered to any of our three libraries. We do not deliver borrowed materials to faculty offices.
• Articles can be delivered electronically, held at one of our three libraries, or mailed to the patron.
UA Delivery Policies:
• Patrons can request electronic copies of articles and chapters from our non-circulation collection (journals and reference) and asked to have circulating books and A/V materials shipped between our libraries (except between the main and science libraries).
• Patrons are limited to three requests per day.
• There is a 50 page limit for article/chapter requests (if a patron wants something longer than that they must break the article/chapter up into multiple requests that are under the page limit).
• Faculty members can have books delivered to their offices via UA Delivery by asking for that service in the notes field of the UA Delivery book request form. Note that faculty members are responsible for requested items once they leave the library.
• Article/chapter requests are typically filled within 24 hours, and book requests are typically filled within 24-48 hours.
• Books requested through UA Delivery are checked out through Aleph and must be renewed through Minerva.
Distance Education Services:
• Patrons who cannot come to campus on a frequent basis are eligible for distance education services.
• Distance education patrons can have circulating books mailed to their homes and obtain electronic copies of chapters from circulating books via UA Delivery.
• Distance education patrons can have their Interlibrary Loan materials mailed to their homes.
• Distance education patrons are responsible for all materials sent to them from the time they leave the building to the time we receive them back.
• Any patron interested in distance education services must contact Suzanne Turner.
phone: 442-3612
email: sturner@uamail.albany.edu
The ILLiad Institutional Lending Form:
• Other libraries that cannot send lending requests to us via OCLC can use the ILLiad Institutional Lending Form.
• Libraries need to create an Institutional Lending account before they can submit requests. To set up an account, they must call the Interlibrary Loan office.
• To log in to ILLiad, other libraries must go to the Interlibrary Loan webpage, click on the “Information for other libraries about our lending policies and the ILLiad institutional lending form” link, and then click on the “Institutional Interlibrary Loan request form” link. They cannot log in to ILLiad via our regular ILLiad log in screen.
• Our lending policies can be found here:
http://library.albany.edu/ill/policy.html