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February 05, 2008

What Circulation Sells

As you may know we loan camcorders to students. They must purchase tapes to record to. The bookstore does not sell them, but at the University Library, Circulation sells them as well as below:

Mini dv tapes (for our camcorders that patrons borrow) $5.50
CD-R $1.50
DVD-R $2.00

March 08, 2006

Not on Shelf and ILL

Cathy,

Could you please share this information with all reference folks? I am posting this in response to an inquiry from a library staff member regarding the not on shelf form and when in the search process a user may place an interlibrary loan request.

In Spring 2005, assistant directors requested that circulation staff invite users who reported items not on shelf to immediately place an interlibrary loan request. This was a change in practice for circulation staff. This change was motivated by feedback from several graduate student groups who indicated that the search process for missing items was confusing or inconsistently offered. The online report form for items not on shelf was also developed in response to this feedback.

Yesterday, I made several changes to the form to clarify that users may request items through ILL immediately when they claim the item is NOS. Of course, it is in the user's best interest to wait several days to see if the item can be located (it is more often than not). However, some users may wish to immediately place the ILL request out of their sense of urgency. If the user notes that the items is NOS, then ILL will not reject their request. Reference staff who are interacting with users regarding items NOS may also invite the user to file an ILL request AFTER the NOS report is completed (when I say AFTER, I mean within a minute or so, not days).

If you have questions about this, please contact me.

Thanks,

Brenda