SUNYCard FAQ - Brian Doubleday's Presentation to Reference
Who to call when there is a problem with the SUNYCard terminal:
• Library Accounting (Primary: Judy 2-3571)
• Library Budget Officer (Backup: Brian 2-3545)
Time periods when Library Accounting staff are and are not available to assist with problems:
• 7:30 – 3:00 PM Call Library Accounting or Brian for assistance
• 3:00 – 5:00 PM Call Library Budget Officer
• Evenings after 5PM and weekends, Library Accounting staff are not available
Keys to open the SUNYCard terminal are located:
• The key for the Main Library is stored in Circulation’s safe
How to unlock and open the terminal:
• Use key stored in Circulation’s safe to unlock
• Spin handle counter clockwise to open
How to properly “turn on” or “turn off” the unit:
• Obtain the key from the safe
• Unlock and open the terminal
• Turn the power switch to the appropriate position (located in lower left hand corner inside the SUNYCard terminal
• Close and Lock the SUNYCard terminal
• Return the key to the safe
How to clear a “card jam”:
• Obtain the key from the safe
• Unlock and open the SUNYCard terminal
• Use wooden stick to gently push card out
• Reach around to front of machine to pull the card out
• Close and Lock the SUNYCard terminal
• Return the key to the safe
How to “restart” the SUNYCard terminal:
• Obtain the key from the safe
• Unlock and open the SUNYCard terminal
• Turn the power switch to the “off” position
• Wait 15 seconds
• Turn the power switch to the “on” position
• Wait until you successfully get the message “Welcome to the SUNYCard Terminal”, this takes approximately 2 minutes to appear
• Close and Lock the SUNYCard terminal
• Return the key to the safe
How to “reset” the terminal server (little white box located behind the SUNYCard terminal)
• Reach behind the SUNYCard terminal and locate the little white box with lights
• Unplug the black “power” cord from the white box
• Wait 15 seconds
• Plug power cord back in
• Terminal server automatically “resets” itself in about 1 minute
Replace the receipt paper
• Extra rolls of receipt paper are located inside the SUNYCard terminal
• Obtain the key from the safe
• Unlock and open the SUNYCard terminal
• Remove the old roll of paper by lifting straight up
• Slide the holder out of the old roll
• Install the new roll gently into the cradle
• Holder should have wide (washer like) piece on the right
• When properly installed the wide (washer like) section of the holder should be located between the paper roll and the metal cradle that holds the paper
• Feed the end of the new roll into the printer (should feed into it automatically)
• Close and Lock the SUNYCard terminal
• Return the key to the safe
When students have a problem with the balance or transaction history on their SUNYCard:
• Please send them directly to the SUNYCard office for assistance
• SUNYCard office is located in the campus center B52
• Library Accounting can not assist with problems with their balance
• They can obtain a detailed report of activity on the card from the SUNYCard office